Klement Family Dental Claim this business

Joel Doereron Google

3 months ago

Lisa the receptionist the gold standard for receptionists / office manager! Always recognizes each person who walks through the door and has a way of making you feel special. This place must see hundreds of patients a day and definitely has a system for it. Hygienist and assistants are helpful and doctors do their due diligence. Professional care, just wish there were more options for appointments. Perhaps they have too many patients and should consider having a limit or opening another facility or expanding in some way shape or form. Overall, happy to have a reliable dental office.

Adriana Nareaon Google

3 weeks ago

The hygienist and doctors were kind, professional, and took good care of me and my husband. I have no complaints about the actual dental care I received. Unfortunately, my experience with the front office and billing was frustrating. Before my appointment, I completed the online pre-check-in and indicated that I was pregnant and how many weeks I was. When I arrived, I was told they had no idea I was pregnant and that my appointment would need to be rescheduled because they needed authorization from my OB-GYN causing me immediate stress. I asked the lady if they could contact my doctor and after waiting about 40 minutes past my scheduled appointment, they were finally able to contact my OB-GYN and obtain the authorization, so I was able to be seen that day. While I’m grateful they made it work, this situation could have been avoided if the information I provided during pre-check-in had been reviewed beforehand. Instead, I was left feeling as though I hadn’t communicated it, had to wait well past my appointment time, and ended up having to take the rest of the day off work when I otherwise could have gone back. My biggest concern, however, was the billing. Before my appointment, I called multiple times to verify whether there would be any charges beyond my copays. I completely understood and expected to pay my copays, but each time I was reassured that, after verifying my insurance, I would not owe anything else out of pocket. In fact, someone from the office called me the week before my appointment specifically to confirm that my insurance had been checked and that I would not have any additional costs. About a month later, I received a bill. When I called to ask why, I was simply told that sometimes insurance doesn’t cover everything and they weren’t sure what happened. I understand that there are things patients are responsible, but after making multiple calls specifically to avoid unexpected charges, I expected more accurate information and clearer communication. Instead, I ended up with surprise charges despite doing everything I could to verify the costs ahead of time. Overall, the clinical staff provided great care, but the check-in process and billing communication need improvement.

Niki Pasekon Google

2 weeks ago

I had such a good experience today at my cleaning. I’ve been going here for several years now and today had Malina who did just a great job. She was kind and very thorough with my teeth. She always checked to make sure I was doing alright. The reception here at this office is always so friendly as well - greeting me every time I walk in. This place makes me feel very comfortable and I think they are all doing a great job!

Mike Con Google

2 months ago

I have been a patient at Klement Family Dental since 1996 and have received excellent patient care. I am medical professional who knows what it takes to have consistent excellence from the entire staff. Every interaction has been a positive experience. I recommend Klement Family Dental with confidence you will receive the best of care. It is an outstanding business model. Dr. Thomas Klement would be very proud.

DebbieDo24on Google

3 weeks ago

I cannot say enough great things about Klement Family Dental. Everyone you encounter during your visit is so incredibly friendly, caring and helpful. Dr. Ullrich is the best! He is the most kind and supportive dentist I’ve ever seen.